FAQ

6 MAIN REASONS WHY YOU SHOULD SWITCH
TO AN INDEPENDENT PHARMACY

1. Shorter wait times: According to a 2018 Consumer Report survey of 78,722 members, inde­pen­dent pharmacies earned top marks for speed, accuracy, courtesy, helpfulness, and pharmacists’ knowledge. Customers at chain pharmacies often report that a prescription wasn’t ready when promised and experienced long waits at the service counter.

Tired of waiting hours or days for your prescription?
Try us, local independent pharmacy. Chances are we can have yours ready in just a matter of minutes.

2. More services offered: In my experience, independent pharmacies offer a wider array of services when compared to their corporate counterparts. The services include, but are not limited to: delivery, patient charge accounts, compounding, durable medical goods, and immunizations. Retail chain pharmacies make money by filling as many prescriptions as possible, and while that is an important part of independent pharmacy, because they cannot compete with the script count of the chains, they tend to offer more services to gain and keep your business. You will rarely see compounding or delivery in the chain pharmacy world.

3. Individualized care and attention: According to NCPA (National Community Pharmacists Association), independent pharmacies employ an average of 8 full-time employees, including the owner,  full-time employed Pharmacist(s) and technicians, not to mention cashiers and other miscellaneous employees to fill an average of 201 prescriptions per day. As former chain pharmacists, all our Pharmacists have worked 14 hour shifts with no other pharmacist or overlap, filled 300+ prescriptions and only had 3-4 technicians on a regular, if not daily, basis. How could any patient form a relationship with a pharmacist under those kinds of conditions? The kind of service we are now able to offer as an independent is vastly improved.

4. Better customer service: Independent pharmacy patients often have an established relationship with the owner, the Pharmacist and the Pharmacy staff. It is not uncommon for the owner to be one of the pharmacists on staff. When is the last time you met the CEO, President, VP, or even district manager of a chain pharmacy? My guess is, that has never happened. My pharmacists and technicians are in the pharmacy just as much, if not more than I am. They has a wonderful relationship with our patients. Often times our patients specifically ask for them. If they have a problem, they know they will fix it. They skip all of the middle men and go right to the boss. That’s customer service that the chains cannot compete with.

5. Not inhibited by corporate oversight: There are definitely times when the regular OTC will just cut it and something stronger isn’t necessary. However, you will rarely, find this service being offered to patients by chain pharmacies because the pharmacist are so overworked and backed up without help that they don’t have the time and patients to always accommodate the individual needs of the patients. Corporations emphasize mainly on quantity not quality of service. This is just one of many examples of how chain pharmacies discourage, and even prohibit, pharmacists from providing to their patients the best care permitted to them.

6. Accurate and knowledgeable: Independent pharmacies consistently rank at the top of the charts of customer satisfaction in every category. But perhaps the most important category of all is accuracy. One Report shows independent pharmacies were ranked #1 overall and were given the highest rating in regards to speed and accuracy(Image below). This data translates into patient safety. As a patient, you have the right to receive the correct medication, dose, and directions as prescribe by your doctor and independents are voted the best at ensuring that happens.

WHY USE US?

How does

your pharmacy
compare to
the independent
pharmacies on
the chart?

Many people expect long wait times, poor customer service, and even an overall unpleasant
pharmacy experience when dealing with chain pharmacies.

But It Doesn’t Have To Be!

Independent pharmacies are consistently at the top of the charts of customer satisfaction.

ARE YOU GOING TO THE BEST PHARMACY FOR YOU?

Take this short quiz and find out:

Can you easily consult with your pharmacist about medications?

Does your pharmacist offer advice when you have questions about using over-the-counter remedies to treat a common ailment?

Do you have to wait for your prescriptions?

Do you make lots of trips for your medications?

Would you benefit from home delivery?

Could custom medication mixing or special packaging help you better take your medications?

Does your pharmacy offer to contact your doctor and/or insurer when you have issues?

Does your pharmacist know your name?

If you didn’t check many — or any — of the boxes,
it’s time for you to check out
what an independently owned, local pharmacy can do for you.

Transfer
Your Prescription(s) Today!
If You Haven’t Already!

(Independent pharmacies consistently receive the best ratings in speed and accuracy, courtesy and helpfulness, and pharmacists’ knowledge in customer surveys like Consumer Reports’ “Best Drug Store” ratings and JD Power & Associates.)